Privacy and Cookie Policy for DMA Plumbing and Heating

1. Introduction Welcome to DMA Plumbing and Heating. We are committed to protecting and respecting your privacy. This policy outlines how we use and protect any information that you give us when you use this website.

2. Information We May Collect From You We may collect and process the following data about you:

• Information you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, or requesting further services.
• If you contact us, we may keep a record of that correspondence.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

3. IP Addresses and Cookies We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

• Cookie Usage: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
• Types of Cookies We Use:
  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
  • Functionality cookies. These are used to recognise you when you return to our website.

4. Where We Store Your Personal Data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

5. Your Rights You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right by checking certain boxes on the forms we use to collect your data. You also have the right to access information held about you.

6. Changes to Our Privacy Policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

7. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be done via our Contact page.

GDPR Compliance

8. General Data Protection Regulation (GDPR) We are dedicated to complying with the General Data Protection Regulation (GDPR). The GDPR is a comprehensive data protection law that strengthens the protection of personal data in light of rapid technological developments, increased globalisation, and more complex international flows of personal data. It sets out the principles for data management and the rights of the individual, while also imposing fines for non-compliance.

9. Your Rights Under GDPR Under GDPR, you have various rights in relation to your personal data. These include:

• Right to Access: You have the right to access information we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You have the right to request that we suspend the processing of your personal data.
• Right to Data Portability: You have the right to obtain your personal data in a portable format or have it transferred directly to another organization.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as direct marketing.

10. Data Protection Officer We have appointed a Data Protection Officer (DPO) to oversee compliance with GDPR. If you have any questions or concerns about our data protection practices, please contact our DPO at info@thinkbigonline.co.uk

11. Consent and Control To comply with GDPR, we ensure that personal data is processed lawfully, transparently, and for a specific purpose. Once that purpose is fulfilled and the data is no longer required, it is deleted. As a user of this site, you have control over the consent you give for your personal data to be used for specific purposes.

12. Data Breaches In the event of a data breach, we have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.